ba99p Privacy Policy
This page provides a transparent and complete overview of how your personal information is collected, stored, used, and protected on the ba99p platform.
This Privacy Policy applies to all services and features of the ba99p platform. By using our website, you are considered to have accepted the terms of this policy. This policy may be updated from time to time, and we will try to notify you of any significant changes.
Data Collection — What We Need to Know
1 Registration & Account Information
We collect the information you provide when opening an account on the ba99p platform. This typically includes the following:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Preferred language and currency
- Documents required for identity verification (where applicable)
We only collect information that is necessary, and it is not our policy to collect any additional personal data beyond what is needed.
2 Transaction & Financial Information
For financial transactions on the ba99p platform, we record the following information:
- Deposit and withdrawal amounts and timestamps
- Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction reference numbers and status
- Account balance and balance change history
Financial information is highly sensitive and is therefore stored in encrypted form and never shared with third parties — only the minimum necessary information is shared with payment processing partners.
3 Automatically Collected Information
When you visit the ba99p website, certain information is collected automatically:
- Device IP address and device type
- Browser and operating system information
- Login time and session duration
- Pages visited and navigation patterns
- Cookie and local storage data (see details below)
This information is used to ensure platform security, prevent fraudulent activity, and improve the quality of our services.
Data Use & Purpose
4 Primary Purposes of Use
Information collected by ba99p is used for the following purposes:
- Account creation, management, and verification
- Processing financial transactions and confirming their authenticity
- Maintaining platform security and preventing fraud
- Providing customer service and support
- Preventing access by users under 21 years of age
- Meeting legal and regulatory obligations
5 Use for Service Improvement
We use collected information to continuously improve the ba99p platform experience. This includes:
- Displaying games and content based on user preferences
- Identifying and resolving technical issues on the platform
- Planning the development of new services and features
- Evaluating and improving the overall user experience
For this type of analysis, data is anonymised as much as possible before use.
6 Communications & Notifications
Using the contact information you have provided, ba99p may contact you in the following situations:
- Important account notifications and security alerts
- Transaction confirmation messages
- Responses to customer service requests
- Relevant promotional messages, if you have given consent
You can opt out of promotional messages at any time. However, account and security notifications cannot be disabled, as they are necessary for your protection.
Cookies & Tracking Technologies
7 Use of Cookies
The ba99p website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use:
- Essential Cookies: Login sessions, security tokens — the platform cannot function without these.
- Functional Cookies: Remember your preferred language and settings.
- Analytical Cookies: Used to understand which pages are visited most.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some ba99p services to not work correctly.
Sharing Data with Third Parties
8 When We Share Data
ba99p does not sell your personal information and does not disclose it unnecessarily to third parties. However, limited information may be shared in the specific cases below:
- Payment Providers: Minimum necessary financial information for processing bKash, Nagad, Rocket, Upay, and bank transfers.
- Technology Partners: Service providers required to operate the platform, who are obligated to follow our privacy standards.
- Legal Authorities: Where providing information is required under applicable Bangladesh law as part of an investigation or valid legal process.
- Fraud Prevention: With relevant security partners to prevent suspicious activity.
Outside of the above cases, your information is not disclosed to any third party without your consent.
Data Security Measures
9 Technical Security
ba99p uses industry-standard technical measures to protect your information:
- SSL (Secure Sockets Layer) encryption — all data transfers are secured
- Data storage encryption — stored information is kept in coded form
- Firewall and intrusion detection systems
- Regular security audits and testing
- Suspicious login detection and alert system
10 Administrative Security
In addition to technology, ba99p ensures data protection at the organisational level:
- Restricted staff access — only staff who need it can view information
- Staff training on privacy and data protection
- Regular review of data access permissions
- Security incident response plan
However, no method on the internet is 100% secure. If you notice any security issue, please report it to [email protected].
Data Retention Period
11 How Long We Keep Data
ba99p does not retain your personal information longer than necessary. Retention periods are determined based on the following considerations:
- Active Accounts: Data is retained for the entire period the account remains active.
- Closed Accounts: Even after an account is closed, information necessary to meet legal obligations is retained for a set period.
- Transaction Records: Financial transaction data is retained for a set period as required by law.
- Cookie & Session Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
After the set retention period, data is securely deleted or anonymised.
Your Rights & Controls
12 Your Rights Over Your Data
ba99p believes you should have full control over your own information. To that end, you may exercise the following rights:
- Access: You can request to know what information we hold about you.
- Correction: If any of your information is inaccurate or incomplete, you can request that it be corrected.
- Deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Objection to Processing: You can object to your information being used for marketing purposes.
- Data Portability: You can request that your information be provided in a common format.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.
Protection of Minors
13 Information of Users Under 21
ba99p provides services only to users who are 21 years of age or older. We do not knowingly collect personal information from any minor.
While age verification is in place at registration, if a minor opens an account using false information and we become aware of it, that account will be closed immediately and the associated information will be deleted.
If you believe we hold information belonging to a minor, please contact us at [email protected].
Policy Changes & Updates
14 How We Update the Privacy Policy
ba99p may update this Privacy Policy as needed. Our approach depends on the nature of the change:
- Minor Changes: The "Last Updated" date at the top of the page will be changed.
- Significant Changes: You will be notified through your registered contact details.
- Fundamental Changes: If there is a material change in how your information is used, fresh consent will be obtained.
Continuing to use the ba99p platform after changes have been made will be considered acceptance of the updated policy.
Privacy Contact Information
15 Get in Touch with Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:
Email: [email protected]
Live Chat: Available 24/7 — support is available in Bengali and English.
We will process your privacy-related requests within a reasonable time. For complex requests, we may need a little more time, and we will keep you informed in such cases.